Legal Information

Privacy Policy.

Learn how we collect, use, and protect your personal data.

Last updated:

1. Data Controller

"ISPD Digital Design" Ltd. (ISPDD), UIC: 131401412, is a data controller under the GDPR.

For inquiries: ispdd@ispdd.com or +359 2 428 14 14.

2. What information we collect

We collect the following categories:

  • Personal information: name, email address, phone number.
  • Project details: property description, location.
  • Technical data: IP address, browser, pages visited.
  • Contact information: email correspondence and forms.

3. Purposes of processing

We process data for:

  • Responding to inquiries and scheduling consultations.
  • Performance of contractual obligations.
  • Sending informational materials upon consent.
  • Statistical analysis to improve services.
  • Compliance with legal obligations.

4. Legal basis

We process data on the following grounds:

  • Contract: fulfillment of contractual obligations.
  • Legitimate interest: responding to inquiries.
  • Consent: for marketing communications.
  • Legal obligation: financial reporting.

5. Shelf life

We retain the data for the required period:

  • Inquiries without a contract — up to 2 years.
  • Under the terms of the contract—up to 10 years after the project.
  • Technical specifications — 30–365 days.

6. Recipients of the data

We do not sell your data. We share it with:

  • IT service providers subject to a confidentiality obligation.
  • Accounting and legal consultants.
  • Competent authorities, as required by law.

7. Your rights

Under the GDPR, you have the right to:

To exercise your rights: ispdd@ispdd.com.

  • Access: a copy of your data.
  • Correction: correction of inaccurate data.
  • Deletion: “the right to be forgotten.”
  • Restriction: temporary suspension of processing.
  • Portability: data in a machine-readable format.
  • Withdrawal of consent: at any time.
  • Complaint: to the Commission for Personal Data Protection, 2 Prof. Tsvetan Lazarov St., Sofia.

8. Cookies

This website uses cookies for functionality and statistics.

Cookie categories:

  • Required: necessary for the site to function.
  • Analytics: visitor statistics.
  • Functional: saving preferences.

9. Security

We implement technical and organizational measures. Data is transmitted via HTTPS.

Error monitoring — Sentry

This site uses Sentry to automatically log technical errors in order to maintain the security and functionality of the service (legitimate interest under Art. 6(1)(f) GDPR).

  • Sentry does not collect personal data (sendDefaultPii: false)
  • No video or click-path recording (no session replay).
  • Only technical data is sent: the error stack trace, URL and browser.
  • Data is stored with Sentry, Inc. (USA) under the applicable transfer mechanisms (DPA + SCCs).

You may object to this processing at any time by contacting us at ispdd@ispdd.com.

10. Policy Changes

If there are any significant changes, we will notify you by email or on the website.

11. Contact

If you have any questions:

Contact us →